Returned items must be packed properly and safely, preferably in the original box or by a mutually agreeable method, to an address of our choice. The RMA number should be clearly marked on the outside of package. In the meanwhile, a packing list along with a copy of "RMA Application Form" should be attached on the outside of the carton.

Note 1: Any item shipped to ULTIMA without RMA number listed on the boxes will be returned to the original sender.

Note 2: ULTIMA will not be responsible for damaged or loss during transportation by courier or postal service.

Shipment of returned items for all repairs should be prepaid and insured by customers via a carrier of their choice. ULTIMA will pay return freight at the same delivery. Any special delivery required may be available upon request as additional cost. Products sent without prepaid freight or speed post will be returned to original sender directly. Any damaged in transit are not covered under warranty. ULTIMA is not liable for delays or error on the part of any carrier.

Note 1: After shipping these defective units, remember to notice ULTIMA about the shipping document.

Note 2: Please DO NOT ship accessories back with the returned items.

If any error is found in category or quantity of defective items received. ULTIMA service representatives will inform customers to make an update in RMA application form, otherwise, the unapplied items will be returned to original customer without repair.

Note: All non-ARTEC products will be sent back to customers without repair and prior notice.